Shipping Policy

  1. Our default shipping agent is Canada Post, UPS, OR FedEx.
I) Please note that UPS and Fed Ex will use Purolator in certain rural areas.
II) Due to high UPS and Fed Ex surcharges for certain rural areas, which are not reflected in the online shipping quote, Allure Aromatics has the right to change the courier for your order to Canada Post OR Fed Ex.
    1. In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit-making center. Please note that your shipping cost is calculated online with integrated shipping modules, using annual negotiated discounted rates. These online shipping quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges, but if this occurs, you will be contacted for approval before your order is processed.
    1. Orders are shipped from our central warehouse in Toronto, Canada. We currently ship by ground courier to all provinces in Canada.
    1. Allure Aromatics takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
    1. Additional Charges: If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, and requires the carrier to update the information, there will be a charge of between $10 and $15 (add per box) that will be billed to the customer.
    1. Alternative shipping methods are available on request; however, we take no responsibility for shipping that is arranged by our customers. This includes the following:
      1. Customers using their own shipping account.
      2. Customers using their own courier.
      3. Customers arranging for a third party to facilitate shipping.
    7. Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we are not held responsible for any shipping issue outside of our control. Similarly, if we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.
    8. Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
    9. We notify our customers for out-of-stock items. If we do not hear back from them within 2 business days, their orders will be shipped as-is and the balance will be refunded to them by the original method of payment. Out-of-stock items are NOT automatically shipped later when the stock is replenished but must be reordered at that time. Regular ordering policies will apply.
    10. For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use a copy of the emailed invoice as a packing slip instead.
    11. Allure Aromatics will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.