Ordering Guidelines

Policy Update

ORDERING INFORMATION

You may place your order on-line or by phone. Our offices are open Monday to Friday 8a.m. to 6p.m. Eastern Standard Time.

Call +1 855-833-1313

Email: info@allurearomatics.ca

MINIMUM ORDER

There is NO Minimum Order Policy.

SAMPLES ORDERS

Your sales representative and/or customer service representative will quote you pricing for samples you may request.

ADD-ONS

Orders for all in-stock items received by 10:30 a.m. should ship within 5 business days. If you need to add to your original order, the item(s) added will be treated as separate orders even if placed the same day as the original order.

PRICE CHANGES

We update our website daily. Our price commitment is limited to the date on which the Order was placed due the volatile nature of the essential oils market.

DISCOUNT POLICY

At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.

VERBAL AND ONLINE ORDERS

Please ensure that all orders are accurate prior to finalizing and submitting them online. Verbal orders can cause shipping errors. To avoid these types of errors, we strongly urge you to place your orders in writing.

PAYMENT OPTIONS

If you do not have an established line of credit with our company, you may pay for your merchandise by using Visa®, MasterCard®, Discover® or American Express®. For your convenience Allure has a secure and encrypted payment portal on our web site. Both credit and debit cards are accepted. We recommend you use this utility when choosing to pay your bills with a credit or debit card. Contact Allure accounting department if you have question on how to use this utility.

PICKUP ORDERS

IMPORTANT NOTE: You can place orders for pickup online, by phone, or by email. When ordering online, at checkout, select the "in-store pickup" tab located beside the shipping/delivery option. Then proceed to payment.

You will first receive an email/text notification stating that we received your order. Once we pack your order, we will notify you that your order is ready for pickup with pickup instructions. Processing time is typically done within 2-3 business days. Please note that processing times may take longer during COVID and/or the holiday season as we process all incoming online orders throughout the city in sequence.

Packages are available for pickup as soon as you come through our front door. Once inside, staff will assist from a safe distance. One customer picks up at a time and please wear a mask. If there is someone by the front door, please wait your turn outside at a safe distance.