1. Allure aromatics have a 100% Customer Satisfaction Policy. Customer can return products within 7 days after received shipment for a refund on the cost of goods (shipping and applicable restock charges will applied), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund.
  2. All organic products without seal are non-returnable, non-exchangeable and non-refundable.
  3. Products on final sale and samples are non-returnable, non-exchangeable and non-refundable.
  4. All bulk order size products of 180 kg and more are non-returnable, non-exchangeable and non-refundable.
  5. All product returns (where allure is at no fault) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater.
  6. On returned item of $5 or less, refund will be credited to the customer's account. There will be no refund or replacement for that product.
  7. Refunds will be processed in the way the order was paid. We require VOID cheque to credit the account if order is paid by E-Transfer, Direct Deposit, ACH, or Wire Transfer.
  8. Returns beyond the two-week period will be charge a 30% restocking fee, or a minimum of $10, whichever is greater.
  9. All product returns require an authorization number. Number must be mentioned on returned box otherwise will be refused at the cost of shipper.
  10. If error made by Allure on a written order, Allure would gladly pay for re-shipment. Error made from customer miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Submit orders in writing is recommended.
  11. The statement 'Goods Returning to Manufacturer' must be stated on all packages for Canadian returns. Returns must be shipped by ground Postal Service. Customers are responsible for any surplus charges, if returned by any other shipping method.
  12. Returns must be return unused in its original packaging within 15 days. Due to storage conditions being outside of our control, there will be no exceptions to this policy. if the retained samples have no quality issues, no returns will be considered after the 15 days period. If the returned merchandise is not received by us or if it is damaged, we are unable to issue a refund or credit. There is no refund on return freight.
  13. From the date you receive our credit memo by email, refunds may take up to 8-10 business days for your financial institution to process before appearing on your statement.