Refunds and Exchanges

Return Policy

  1. Allure aromatics have a 100% Customer Satisfaction Policy. Customer can return products within 7 days after received shipment for a refund on the cost of goods (shipping and applicable restock charges will applied), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund.
  1. All organic products without seal are non-returnable, non-exchangeable and non-refundable.
  1. Products on final sale and samples are non-returnable, non-exchangeable and non-refundable. 
  1. All bulk order size products of 180 kg and more are non-returnable, non-exchangeable and non-refundable.
  1. All product returns (where allure is at no fault) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater.
  1. On returned item of $5 or less, refund will be credited to the customer's account. There will be no refund or replacement for that product. 
  1. Refunds will be processed in the way the order was paid. We require VOID cheque to credit the account if order is paid by E-Transfer, Direct Deposit, ACH, or Wire Transfer. 
  1. Returns beyond the two-week period will be charge a 30% restocking fee, or a minimum of $10, whichever is greater.
  1. All product returns require an authorization number. Number must be mentioned on returned box otherwise will be refused at the cost of shipper. 
  1. If error made by Allure on a written order, Allure would gladly pay for re-shipment. Error made from customer miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Submit orders in writing is recommended. 
  1. The statement 'Goods Returning to Manufacturer' must be stated on all packages for Canadian returns. Returns must be shipped by ground Postal Service. Customers are responsible for any surplus charges, if returned by any other shipping method. 
  1. Returns must be return unused in its original packaging within 15 days. Due to storage conditions being outside of our control, there will be no exceptions to this policy. if the retained samples have no quality issues, no returns will be considered after the 15 days period. If the returned merchandise is not received by us or if it is damaged, we are unable to issue a refund or credit. There is no refund on return freight. 
  1. From the date you receive our credit memo by email, refunds may take up to 8-10 business days for your financial institution to process before appearing on your statement.

Ordering Guidelines

Policy Update:

 

ORDERING INFORMATION

You may place your order on-line or by phone. Our offices are open Monday to Friday 8a.m. to 6p.m. Eastern Standard Time.

Call +1 855-833-1313       

Email: info@allurearomatics.ca

 

MINIMUM ORDER

There is NO Minimum Order Policy.

 

SAMPLES ORDERS

Your sales representative and/or customer service representative will quote you pricing for samples you may request.

 

ADD-ONS

Orders for all in-stock items received by 10:30 a.m. should ship within 5 business days. If you need to add to your original order, the item(s) added will be treated as separate orders even if placed the same day as the original order.

PRICE CHANGES

We update our website daily. Our price commitment is limited to the date on which the Order was placed due the volatile nature of the essential oils market.

DISCOUNT POLICY

At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.

VERBAL AND ONLINE ORDERS

Please ensure that all orders are accurate prior to finalizing and submitting them online. Verbal orders can cause shipping errors. To avoid these types of errors, we strongly urge you to place your orders in writing. 

PAYMENT OPTIONS

If you do not have an established line of credit with our company, you may pay for your merchandise by using Visa®, MasterCard®, Discover® or American Express®. For your convenience Allure has a secure and encrypted payment portal on our web site. Both credit and debit cards are accepted. We recommend you use this utility when choosing to pay your bills with a credit or debit card. Contact Allure accounting department if you have question on how to use this utility.

PICKUP ORDERS

IMPORTANT NOTE: You can place orders for pickup online, by phone, or by email. When ordering online, at checkout, select the "in-store pickup" tab located beside the shipping/delivery option.  Then proceed to payment.

You will first receive an email/text notification stating that we received your order.  Once we pack your order, we will notify you that your order is ready for pickup with pickup instructions. Processing time is typically done within 2-3 business days.  Please note that processing times may take longer during COVID and/or the holiday season as we process all incoming online orders throughout the city in sequence.

Packages are available for pickup as soon as you come through our front door. Once inside, staff will assist from a safe distance. One customer picks up at a time and please wear a mask.  If there is someone by the front door, please wait your turn outside at a safe distance.